FAQ

Q. What is the cost of calling to … ?
. Log in the divafone section in our website and select "Ratecard" to see our current AZ rates. top

Q. Do you offer DID numbers?
.Yes we do
Login into your account, select "DID" from the menu and click "Add a DID" button. Your account must have enough funds to cover the setup and first month usage charges. Use "Buy Calling Credit" buttons on "Account Info" page in your control panel to add funds to your account. top

Q. I live in London, United Kingdom. Can I order Italy phone number?
. Yes. See "Available DIDs". top

Q. How can I find out the calling rate to a particular phone number?
Login into your account, select "Simulator" from the menu and eneter the number you wish to call. top

Q. Why does the simulator show more than one result with different rates?
. The server automatically selects the least cost route to reach the number you dialed. But if this route is not currently available (which is very unlikely), then the next route will be chosen. We do the best to complete your call using the least cost route. top

Q. I made a call, the call was not answered, but my account was charged for the call, how come?
. Our server got "answer" signal from the remote end, that's why you were charged (and we were charged by call termination vendor too).
We are not responsible for remote end equipment malfunction and do not refund charges for failed calls. top

Q. Which Codecs do you support?
. G.711 (64 kbps)
. G.729 (8 kbps) top

Recharges

Q. Can I have postpaid account ?
. No, Divafone works 100% prepaid, as many Internet services, that makes our calls as cheap as possible,
because paying customers doesn't have to pay the cost of the someones unpaid bills. top

Q. How can I add funds to my account ?
. You can add funds to your account by paying directly to your local reseller or via Internet with Moneybookers.
Moneybookers payments are processed automatically and instantly. So your account should be credited within a few minutes after you paid. If this is not the case, please check the MoneyBookers website if the payment was processed and/or successful. If so then please send us the following details:
- Date of payment
- The email address belonging to your MoneyBookers account
- The payment amount
- The MoneyBookers transaction ID
We will try to locate your payment and report back to you. top

Q. Why is my credit card rejected ?
. Our Credit Card Processing service is based on complex rules that detect potential fraud, sometimes, that service mistakenly rejects some legal transactions. We seriously apologize if this happened to you, please report it to Technical Support to prevent it from happening again. top

Account an Control Panel

Q. I haven't received an email confirmation with my customer login data.
. It is possible that you did not receive our confirmation email due to spam filters.
In that case, your registration may still have been successful. If you do not receive an Email from our customer service within 1 working day after registration, please send an Email by click on 'contact' at the bottom of the page and ask for the status of your registration. top

Q. How can I access my recent calls/CDR'S online?
.Please login and choose the option 'CALL HISTORY'. top

Q. I have lost my username and/or password. What should I do?
Visit www.divafone.com/login and click on 'forgot your password?' top

Technical problems

Q. Why do I have one way audio in my calls ?.
If you can hear but the other party can't hear you, or vice versa, this is usually related to your broadband router configuration. Sometimes you have to open the SIP ports in the router and forward to your device.
Divafone uses the standard UDP ports : 5060 for SIP signaling and the range from 16384 to 16482 for audio (Linksys ATA Hardware). Refer to your broadband router manual to set it up. top

Q. I can't hear correctly, the voice sound crippled !. Be sure there is not another computer, program or device using your bandwidth. Programs like Bit torrent, emule or any other P2P software are known for doing it while keeping nearly hidden in the task bar. The bandwidth is a shared resource among all the computers in the connection. top

Q. Every number I dial, I get a busy signal. You must dial 00 then country code, area code and number.
For example for calls to United Kingdom: 00 44 12345678 top

SIP Configuration: X-lite, Linksys PAP2

SIP

Different SIP clients (hardware SIP phones, ATAs and software ones) have different configuration screens, but all have a common set of configuration parameters. In the table below, username and password are your 8-digit long login name and 10-digit long password you received in the sign-up confirmation e-mail. top

Here are the examples of different VOIP clients configuration:

Softphone X-lite
Open popup













Linksys PAP2

To verify that your PAP2 has a valid IP address.
Connect the unit to your network via the RJ45 port behind the unit. Power up the unit.
Plug in a telephone in the RJ11 port 1 behind the unit (any one will do) Be prepared with pen and paper, and proceed with the following:
1. Pick up phone connected to “Phone 1” port of the PAP2, dial **** . You will hear “Linksys configuration menu.”
2. Press the keys 110# on your analog phone. The system will then read back the IP address of your PAP2.
Please write this down.

Prepare your device to work with the Divafone network:
A. Open your configuration page. To do so, type the following into your web browser:
http://aaa.bbb.ccc.ddd/admin/advanced where “aaa.bbb.ccc.ddd” represents the IP address of your PAP2.
B. On the configuration page click on “Admin Login” and then “switch to advanced view”
C. Click on the “Line 1” tab link. You will see a configuration as pictured in the screen shot below. top

Open popup











These are the minimum changes you need to do to get the ATA working in conjunction with Divafone.
There are various discussions on this topic in the Whirlpool, Voxilla and other forums that you can refer to. top